Whether it’s to track your business sales, to optimize interactions with your customers and guarantee a high level of satisfaction, or to make your marketing campaigns more effective (mailing, social media, etc.), it is important to opt for an omni-channel and scalable customer support solution like Salesforce Sales and Service Cloud.

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CUSTOMER SUPPORT AND CRM

Thanks to our expertise in customer support and CRM solutions, you will be able to:

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HOW CAN WE SUPPORT YOU

STEP 1

Understanding your needs

Our user experience and change specialists meet with your customers and employees to understand:

  • your business goal,

  • your processes,

  • your expectations on the software,

  • The interactions between your services and systems

Allowing us to design a tailored solution

STEP 2

Co-designing the solution

Our Salesforce experts design an omni-channel customer experience and system fitting your needs.

 

Our data integration team connects Salesforce to the rest of your information systems by reconciling and communicating relevant customer information.

STEP 3

Supporting your business

Our Salesforce experts will support you during the early use of your new management tools.

 

They are committed to accompany you and enable your operators to use the tool efficiently from order entry to after-sales service.

We deliver business solutions supporting efficient processes and high ROI

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Optimize Your Sales Process

  • Effectively manage your sales through optimized processes.

  • Closely monitor your sales indicators via dashboard.

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Optimize Your After Sales Process

  • Optimize after-sale interactions with your customers

  • Deliver trusted field service from anywhere — fast